Help Center
Complete guides to learn Propiedash: from your first search to building your real estate business.
How can we help you?
Pick a category or search directly for what you need.
Getting started
Create your account, set up your profile, and learn the Propiedash basics.
View guidesFor buyers and renters
Find your ideal property: search, map, favorites, alerts, and safe contact.
View guidesFor professionals
List, feature, and grow your real estate business with Propiedash tools.
View guidesAccount, plans, and payments
Plans, payment methods, receipts, email preferences, and account security.
View guidesTroubleshooting
Quick answers to the most common login, photo, and listing issues.
View guidesFrequently asked questions
Quick answers to the most common questions.
Go to FAQGetting started
Create your account, set up your profile, and learn the Propiedash basics.
How to create your Propiedash account
Sign up free with your email or with Google, as a buyer or as a real estate professional.
Set up your profile
Photo, contact details, bio, and language: a complete profile builds more trust.
What is a Dashtag?
Your unique @username on Propiedash: your public identity and your profile address.
What is a DASHCODE?
The 5-character short code that identifies every property listed on Propiedash.
The BCV rate and prices on Propiedash
How prices in dollars work, and their reference equivalent in bolívares.
For buyers and renters
Find your ideal property: search, map, favorites, alerts, and safe contact.
How to search for properties
Master the search: filters by operation, type, location, price, bedrooms, and more.
Searching on the map
Explore visually by area and switch between map and list without losing your search.
Saving properties to favorites
The heart saves properties you like so you can compare and share them later.
Saving searches and getting alerts
Save your filtered search and get an email when something matching is listed.
Contacting an agent or lister
Built-in chat and contact form: talk to the lister without leaving Propiedash.
Reporting a listing
Help us keep the platform clean: report fake, fraudulent, or inappropriate listings.
Safety tips when buying or renting
Best practices to negotiate with confidence and avoid fraud.
For professionals
List, feature, and grow your real estate business with Propiedash tools.
Listing a property step by step
From first field to published listing: the publishing wizard and how to make the most of it.
Photos, videos, and floor plans
Formats, plan limits, and best practices for your listings’ visual material.
Featuring your properties
Featured properties appear first in results and on the home page.
Your public professional profile
Your page on Propiedash: your own Dashtag, full inventory, contact, and credentials.
PDF property sheets
Generate a professional PDF sheet for any listing, ready to send via WhatsApp or email.
Importing your inventory from Wasi
Migrate your properties from Wasi in one step, without re-entering them by hand.
Agencies and teams
Invite your team, assign roles, and manage the agency inventory under one account.
Listing analytics
Views, inquiries, and favorites: measure what works and adjust your strategy.
Verification and trust
The verified badge confirms a professional profile is who they say they are.
The professionals directory
Agents, agencies, and real estate services from across the country, in one directory.
Account, plans, and payments
Plans, payment methods, receipts, email preferences, and account security.
Plans and pricing
Free, Professional, and Agency: what each plan includes and what it costs.
Payment methods
International card in dollars or Pago Móvil in bolívares at the day’s BCV rate.
Changing or canceling your subscription
Upgrade, downgrade, or cancel your plan anytime from your account billing.
Receipts and invoices
Every payment generates an email receipt and is kept in your billing history.
Notifications and email preferences
Control which emails you get, category by category, from the preference center.
Account security
Password, two-factor authentication, and recovery codes.
Deleting your account
What happens to your listings, data, and Dashtag when you delete your account.
Troubleshooting
Quick answers to the most common login, photo, and listing issues.
I can’t log in
Magic link not arriving, forgotten password, Google, or two-factor issues.
My photos or videos won’t upload
Accepted formats, plan limits, and fixes for upload errors.
My property doesn’t show in results
Listing status, plan limits, and how search reads your listing.
Contacting the support team
WhatsApp, web message, or email: every way to reach us.
Need more help?
The fastest way to reach us is WhatsApp. You can also message us through the web or by email. We are available Monday to Friday, 8:00 AM to 6:00 PM (Venezuela time, GMT-4).
+58 424-5850228
Live chat
Web message
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